Quality management initiated in 1950’s and its popularity has grown since early 1980’s. The customs, behavior and formulation of a company that struggles to give products and services satisfying customer needs is total quality. It is a method which makes the workers indulge in regular improvement of the goods and services produced. Quality management tools aim at increasing the business and to lessen the losses being coming up due to wasteful practices.
All the functions within an organization like marketing, finance, design, customer service etc integrated to stress upon fulfilling the organization’s objectives and customer demands form the aim of total quality management.
Organization is a combination of various processes in terms of total quality management and organizations must struggle to improve the processes continuously by making use of the knowledge and workers’ experience. TQM lays down the foundation of the following activities that show that quality management must be practiced in all activities by all personnel:
• Fulfilling customer requirements
• Just In time approach
• Senior management and employees’ commitment
• Lessen the time for development life cycles
• Lessen the costs for product and services
• Systems to enhance betterment
• Empowerment and employee participation
• Recognition and celebration
• Benchmarking
• Process improvement plans strategies
• Particular incorporation in strategic planning
